Unit 304
Principles for implementing duty of care in health and social care
There are three outcomes we will be working towards for this unit -
1) Understand how duty of care contributes to safe practice.
2) Know how to address conflicts or dilemmas that may arise between individual's rights and the duty of care.
3) Know how to respond to complaints.
1) Understand how duty of care contributes to safe practice.
2) Know how to address conflicts or dilemmas that may arise between individual's rights and the duty of care.
3) Know how to respond to complaints.
Task - Unpick this quote and use own knowledge to put in to own words, thinking about what I meant by the term 'duty of care?'
Then - Draw around someone on the big sheet, add a speech bubble with a group quote explaining what 'duty of care' is, inside the person write how duty of care affects the work of a social care worker, around the outside write what having a duty of care means for a care giving organisation (think about where you work) - please use text books and phone for research.
Then - Draw around someone on the big sheet, add a speech bubble with a group quote explaining what 'duty of care' is, inside the person write how duty of care affects the work of a social care worker, around the outside write what having a duty of care means for a care giving organisation (think about where you work) - please use text books and phone for research.
How does the duty of care contribute to the safeguarding or protection of individuals?
http://www.scie.org.uk/publications/elearning/adultsafeguarding/resource/index.html
The duty of care that you have is vital in keeping people safe and ensuring that their rights are not contravened or ignored. This is because the duty of care involves:
Upholding people's right to feel safe from harm and abuse
Promote people's right to be treated with dignity and respect
Ensure that people are supported to take risks in a way that respects their individuality
Your duty to liaise with other professionals when you are concerned about someone's safety or welfare
your duty to put people's 'best interest' at the heart of your work.
http://www.scie.org.uk/publications/elearning/adultsafeguarding/resource/index.html
The duty of care that you have is vital in keeping people safe and ensuring that their rights are not contravened or ignored. This is because the duty of care involves:
Upholding people's right to feel safe from harm and abuse
Promote people's right to be treated with dignity and respect
Ensure that people are supported to take risks in a way that respects their individuality
Your duty to liaise with other professionals when you are concerned about someone's safety or welfare
your duty to put people's 'best interest' at the heart of your work.
Lesson two
Aims and outcomes of today's session:
- Identify dilemmas and conflicts that could arise between a duty of care and the rights of people.
- Describe situations which demonstrate a conflict or dilemma between exercising a duty of care and the rights of individuals.
- Recognise how best to manage the risks involved in situations.
- Identify dilemmas and conflicts that could arise between a duty of care and the rights of people.
- Describe situations which demonstrate a conflict or dilemma between exercising a duty of care and the rights of individuals.
- Recognise how best to manage the risks involved in situations.
It is important for everyone working in health, social care or children's and young people's settings to have a good knowledge of the duty of care they have to the people they support. All care workers have a responsibility to ensure that their actions promote the principles of duty of care.
Task - Read the following scenarios, then identify -
The care worker's actions that promote their duty of care
How the person has been safeguarded or protected.
Amisha supports Joe to undertake mobility activities. Amisha ensures the environment is free from hazards, that equipment is clean and safe and that Joe's footwear and clothing are appropriate.
Task - Read the following scenarios, then identify -
The care worker's actions that promote their duty of care
How the person has been safeguarded or protected.
Amisha supports Joe to undertake mobility activities. Amisha ensures the environment is free from hazards, that equipment is clean and safe and that Joe's footwear and clothing are appropriate.
Colleen works for a domiciliary care agency. She is visiting Hazel, who has infected leg ulcers. Before starting work, Colleen washes her hands an puts on an apron and gloves. After she has assisted Hazel, Colleen removes her apron and gloves. Once these have been disposed of, she washes her hands and applies alcohol-based hand rub.
Sophie likes living in Badgers supported living, but she likes to buy her own food. Jason takes Sophie shopping once a week to buy her food. Jason ensures that Sophie's money is accounted for down to the last penny.
There can easily be potential conflicts when considering rights and responsibilities, these can take one of several forms..
Tension between a person's own right and responsibilities
It may be that there are times where a person's rights conflicts with their responsibilities. For example, a person may have the right to smoke, but they also have the responsibility to not endanger others. In situations where a person smokes irresponsibly there is a danger of fire e.g.. a person smoking in bed and falling asleep as they smoke.
Tension between different people's rights and responsibilities.
In any shared living or recreational environment tensions between people will arise. For example, one person's right to pursue their own interest can conflict with another person's right to do something different in the same place at the same time. A very basic example of this could be an argument between people about what TV show to watch.
It can be seen that making a statement that someone has a right to do something is not as straight forward as it seems. Each right needs to be taken individually and it needs to be 'unpicked' to see what it really means.
Care workers always try to ensure that the people they support receive the best possible standards of care/ However, sometimes there can be conflict and dilemmas between the organisation's policies, care workers' codes of practice and the wishes of the person. These dilemmas need to be dealt with sensitively and professionally.
Task - Read the dilemma I give you. Then explain:
-What are the identified risks?
- What action could be taken to reduce the risk?
-What would you do in response to each dilemma?
Task - Read the dilemma I give you. Then explain:
-What are the identified risks?
- What action could be taken to reduce the risk?
-What would you do in response to each dilemma?
Have a go at Bi in your assessment booklet - write about 2 relevant situations
Then Bii - make sure you thinking about the following questions:
- What were the identified risks?
- What action could be taken to reduce the risks? Why are they best practice?
- Think about the capacity of the individual to make choices
- How have you communicated?
How have you ensured the safety of all involved?
Then Biii - Be very specific about people/websites/books etc.
Then Bii - make sure you thinking about the following questions:
- What were the identified risks?
- What action could be taken to reduce the risks? Why are they best practice?
- Think about the capacity of the individual to make choices
- How have you communicated?
How have you ensured the safety of all involved?
Then Biii - Be very specific about people/websites/books etc.
All health and social care services are required to have a complaint procedure. Key issues around complaint procedures are summarised as:
'- It is vital that complaints procedures are clear and transparent so that service users (and their representatives or advocates) can access them and make effective user of them.
- If an agency or service has a complaints procedure, it must expect complaints. Workers should be able to pick up on situations, where a service user or family member is unhappy about a matter, and, if possible, the worker should try to resolve the problem.
- If concerns raised are outside of an individual worker's control, then they need to convey how it is important that a comments or complaints form is filled in. The worker can also help the service user and their family members complete the form.'
(The City and Guilds Textbook, Level 3 Diploma in Health and Social care, 2014)
'- It is vital that complaints procedures are clear and transparent so that service users (and their representatives or advocates) can access them and make effective user of them.
- If an agency or service has a complaints procedure, it must expect complaints. Workers should be able to pick up on situations, where a service user or family member is unhappy about a matter, and, if possible, the worker should try to resolve the problem.
- If concerns raised are outside of an individual worker's control, then they need to convey how it is important that a comments or complaints form is filled in. The worker can also help the service user and their family members complete the form.'
(The City and Guilds Textbook, Level 3 Diploma in Health and Social care, 2014)
To explain legal and organisational requirements for dealing with complaints I would like you to spend ten minutes researching using the following links.
Focus on what they say are the legal requirements and think about what YOUR work place does in regards to these.
http://www.dhsspsni.gov.uk/hsc-complaints-standards-guidelines-resolution-learning.pdf - Rachel
Focus on what they say are the legal requirements and think about what YOUR work place does in regards to these.
http://www.dhsspsni.gov.uk/hsc-complaints-standards-guidelines-resolution-learning.pdf - Rachel
http://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/ - Georgia
https://new.devon.gov.uk/adultsocialcareandhealth/factsheet/adult-social-care-complaints-procedure/ - Beth
I would like you to order the items in the envelope from Step 1 to Step 8 using the guidance sheet I will give you.
Then - write a set of guidance notes for social care workers to help them deal with complaints.
Explain legal and organisational requirements for dealing with complaints
Describe how best to respond to complaints from service users, other practitioners and the family of service users.